tag:blogger.com,1999:blog-7117381376606473630.post4782210661725069154..comments2023-03-12T00:57:18.497-08:00Comments on Eyeglasses4Eye: About EyeBuyDirect.com:Chris parkerhttp://www.blogger.com/profile/13881993103058303264noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-7117381376606473630.post-73720506066964956712009-12-15T17:24:42.091-08:002009-12-15T17:24:42.091-08:00Hey, you might want to check into EyeBuyDirect.com...Hey, you might want to check into EyeBuyDirect.com again. I'm having an awful experience with them as we speak, and I can't imagine it would be any different for you. <br /><br />I purchased a pair of glasses from them in September and they were great. Loved the glasses. Price was great, and received them within their stated delivery time.<br /><br />I again purchased a pair of glasses from them in late October. Same thing, good delivery time, great quality, price great. Unfortunately, the glasses were too large on me, so I contacted EyeBuy and arranged to exchange them for another pair. This is their stated policy of 100% satisfaction guaranteed- that glasses may be returned for refund or replacement for any reason, within 7 days.<br /><br />When I contacted them, they told me to package up the glasses in the same packaging, and return mail them, which I did. They instructed me to call back after they'd been mailed and provide them with the USPS tracking number, then they would begin making a new pair immediately.<br /><br />As per their advertising, a pair of glasses ordered should be received by the customer within 14 business days. Unfortunately for me, I did not receive my new pair within that time. At this point its been 22 business days. <br /><br />I've tried repeatedly to contact them to ascertain the status of my order. I've left 3 voicemails, as they apparently do not answer phone calls, but require one to leave a voicemail, to which they promise a return call. In my case however, they have yet to call me back. I've sent them 2 emails requesting that they contact me, to which they will not respond. Yesterday, I called, and a real person actually answered the call. He sounded sincere, and we discussed my order. I was on hold for a considerable amount of time, after which he came back on the line and told me he was going to have to contact the shipping department, and find out what happened to the order. He told me he would call me back right away. <br /><br />Guess what? You guessed it, I have not received a callback after a day and a half later.<br /><br />And now you can't even leave a voicemail either, as their phone just rings and rings until it times out. The phone number is either busy constantly, or when the call does go through no one answers, and the call times out and disconnects.<br /><br />At this point all I want is my money back. I paid $78.95 for my pair of glasses, and at this point I do not have a pair of glasses, nor do I have my money. I'm on Social Security, and cannot afford to spend money for something I didn't receive. I not only do not have a pair of glasses from them, but I cannot afford to buy another pair from someone else.<br /><br />I'm happy you had a great experience, but I'm furious at this point. I don't mind so much that its taken longer to get the glasses, everyone makes mistakes, but what makes me angry is that they do not have the courtesy to return my calls and emails. This company has THE worst customer service of any company I've ever purchased anything from.<br /><br />At this point I'm so angry I'm going to now file an official complaint with the state attorney's generals offices in Colorado and Maryland. Their behavior is unethical and inexcusable, and I'm angry and frustrated.<br /><br />I would suggest you check into this company again, I think you may have a change of opinion of their "service."Anonymousnoreply@blogger.com